Decisions that hold up
to scrutiny.
HCC's credibility rests on a clear separation between who audits a facility and who decides on its certificate. A Shariah board, a technical committee, and an impartiality function keep each role independent — and every step on the record.
Three roles, kept deliberately apart.
Shariah board
Technical & certification committee
Impartiality oversight
How the work is divided.
HCC is organised so that assurance, operations, and independent oversight never collapse into one office. The audit and the certification decision sit in different hands, and an independent governance arm handles impartiality, complaints, and monitoring.
Halal Conformity Center
Sets direction · holds the divisions below
- Strategy & International Affairs
Direction · partner network · recognition
- Governance & Oversight
Impartiality · Complaints · Monitoring
- Impartiality Committee
Conflict screening
- Complaints & Appeals
Independent handling
- Monitoring & KPIs
Surveillance metrics
- Halal Assurance & Conformity
Auditing · Quality · Certification decision
- Quality & Compliance
Technical assessment — ingredient & process review
- Audit & Inspection
Lead-auditor network — risk-based planning
- Shariah Supervisory Board
Independent scholarly panel — Shariah opinions
- Certification Decision
Decision & issuance — independent review of audit
- Operations & Finance
Applications · Logistics · Billing
- Applications Desk
Intake & support
- Scheduling & Logistics
Audit planning
- Administrative Services
HR · Vendors · Records & privacy
- Finance & Billing
Proposals · Contracts · Invoices
- Client Success
Onboarding · Scheduling · Renewals
- Onboarding
New-client setup
- Scheduling
Audit & renewal calendar
- Renewals
Annual surveillance & renewal
- Client Enablement & Innovation
Digital tools, verification & knowledge center
- Certification Committee
Evaluation · Decision · Integrity · Compliance · Oversight
Auditing and deciding are separate jobs.
The person who walks the floor is not the person who grants the certificate. That separation is the core control behind every HCC decision — it keeps a relationship with a client from coloring the outcome.
- The auditor who inspects a facility does not make the certification decision.
- Shariah review and technical review are completed before a decision is taken.
- A separate certification reviewer confirms the file is complete and consistent.
- The final grant, refusal, suspension, or withdrawal is made by a decision-maker not involved in the audit.
Anyone can challenge a decision.
A trustworthy certificate has to be contestable. HCC runs a defined appeals and complaints process so that decisions can be reviewed — by people who were not part of making them.
Complaint or appeal received
A client, buyer, or member of the public can raise a complaint about a certificate, or a certified client can appeal a decision. Every submission is logged and acknowledged.
Independent review
The matter is reviewed by personnel not involved in the original decision. Where a Shariah or technical question is at issue, the relevant board or committee is consulted.
Resolution & record
A reasoned outcome is communicated to the complainant or appellant, and any corrective action — including changes to a certificate on the registry — is recorded.
Every scheme, version-controlled.
Scheme criteria, audit checklists, and decision records are controlled documents. Changes are versioned and approved by the relevant committee, so an audit always runs against the current, authorized criteria — and a past decision can be traced to the rules in force at the time.
- Scheme criteria and checklists carry a version and an approval owner.
- Audit files, review notes, and decision records are retained and traceable.
- Each certificate on the public registry maps back to the criteria it was issued against.
- Superseded versions are archived rather than discarded, preserving the decision trail.
The documents behind the structure.
Questions about how we decide?
Whether you're a buyer checking a certificate or a manufacturer preparing for audit, a certification advisor can walk you through the governance behind an HCC decision.